Help for Skype for Business on a mobile device

Use Skype for Business to quickly connect with co-workers and business partners. Skype for Business is instant messaging (IM), online meetings, calling, video conferencing, and sharing and collaboration all rolled into one package.

New look and feel

If you’re a regular user of the consumer version of Skype, then Skype for Business for iOS will seem very familiar: the Contacts list, presence indicators, buttons and icons, and even the app sounds should make you feel right at home.

Skype for Business for iOS home screen

In the conversation window, chat text is formatted so you can easily see who’s talking.

Skype for Business for iOS conversation screen


Skype for Business now includes the same set of emoticons found in the consumer version of Skype.

emoticons in Skype for Business for iOS and Android


The dashboard serves as your home screen and shows at-a-glance the key information you need to get through your workday. For example:

  • Contact search. Easily search your global address book and contacts.

  • Upcoming appointments. See the day’s meetings on your calendar. Join right from the dashboard by tapping the Quick Join ( Quick Join button in Skype for Business for iOS and Android ) button.

  • Recent conversations. See your history of recent chats, phone calls, and meetings.

Call and meeting experience

Larger buttons, full-screen video, and a choice of views make the experience for calls and meetings smoother and easier than ever.

  • Meeting actions. Mute, add participants, and manage your call with much larger buttons.

  • Video. Full screen video for a better meeting experience.

  • Better content viewing options. Only one tap now to move between video and content in a meeting. For even better collaboration, choose to see the content and the speaker’s video at the same time.

When I make a Skype for Business call, does it use my mobile minutes?

The Require Wi-Fi options for VoiceVideo, and Meeting Content let you choose if you want to use the Wi-Fi network for audio and video calls. When you turn on Require Wi-Fi and a Wi-Fi connection isn’t available, Skype for Business tries to make the call by calling your mobile number instead. When you answer the incoming mobile call, you’re then connected to the Skype for Business call. As a result, your mobile minutes might be used.


Can I see my conversation history on my iOS device?

The conversation history on Skype for Business for iOS devices is now synced with Microsoft Exchange. This means that conversations that occur on your Skype for Business mobile device will be displayed on that device’s conversation history and also on Skype for Business.


Use options on your iOS device to specify calls and meetings, contact options, and other overall settings. Depending on how your organization has set up Skype for Business, some of these options might be turned off. To access your options, tap your picture, and then tap Settings.

Skype for Business for iOS home screen with Settings option

Enter your phone number

Enter your iPhone’s mobile number with country/region codes. When Skype for Business cannot use Wi-Fi or the cellular data network to make an audio or video call, you’re called back at this number to connect you to the audio part of the Skype for Business call.

When you first sign in to Skype for Business for iPhone, you’ll be guided to configure your Phone Number. To update it, on the Settings screen, under Calls and Meetings, tap Phone Number, and then enter your mobile phone number including the country/region and area code.

Require Wi-Fi for voice, video and meeting content

Normally, Skype for Business for iOS won't show meeting content or participant video feeds during a meeting unless you have a Wi-Fi connection. If you turn these options off and aren't connected to Wi-Fi, Skype for Business tries to use your data connection to show screen sharing and video. To change your Wi-Fi settings, do the following:

  • On the Settings screen, slide the Voice switch on or off.

  • On the Settings screen, and slide the Video switch on or off.

  • On the Settings screen, and slide the Meeting Content switch on or off.



My credentials

By default, the My Credentials option is turned on so all your meeting and voice mail information is shown on Skype for Business.

HTTP Proxy settings are needed if your corporate network has a proxy that requires credentials setup to sign in and use the application on your corporate Wi-Fi.

You can use the Exchange setting to enter credentials if your Exchange credentials are separate from your Skype for Business settings. If they’re the same, keep the Use Skype for BusinessCredentials switch set to On. You need Exchange credentials to show meetings and voice mail

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