Migrating to VIA

1. Getting Started

From the technical team here at VIA, we’d like to say a big THANK YOU for choosing our platform!

As the administrator for your domain, the first thing to do is to ensure your network is ready for use with the VIA Skype for Business cloud.

By now, you should have received a welcome email from VIA (don’t forget to check your junk if you haven’t). After you’ve set your password, you’ll need to change the method of sign in for Skype for Business from automatic to manual.

To do this, log out of the Skype for Business client and click the “cog” or “gear” towards the top right of the Skype for Business client. Then click personal, on the left hand side. Then Advanced, on the right. In the window that appears, enter the following in the “external server name” field:

Click OK, and OK again in the options menu.

Now it’s time to login to the Skype for Business client using the new username and password you’ve just set from the welcome email.

You are now logged into Skype for Business using the VIA platform.

The next things to do are to test all the features of Skype for Business:

  • Peer to Peer Calling
  • External Calling (try calling your mobile)
  • IM & Presence
  • Conferencing
  • Dial in/Dial out Conferencing


It’s very important to note, functionality WILL BE LIMITED:

You will NOT be able to communicate with colleagues or other business contacts using Skype for Business at this stage.

2. Create users

It’s now time to create the rest of your users.

Our management portal can be found at

Use the same username and password you just used to access the Skype for Business account.

Once logged in, click Users, then “Create User”.

Hopefully the rest is self-explanatory, if not, feel free to give us a call or drop us an email on the details towards the bottom of the screen.


Creating the users in the portal and allowing users to set their passwords does NOT disable their accounts on your “current” Skype for Business platform (if you have one).

Users will still be able to use the “current” Skype for Business platform until you perform the next step.

3. Change DNS

Now you’ve setup all your users and they’ve set their passwords, its time to switch over the Skype for Business DNS to point at VIA’s Cloud.

We recommend making these changes on a Friday evening to allow for replication ready for monday morning. If you wish to make these changes at a different time, then feel free to do so.


Once these records are changed and replicated, users will NOT be able to sign into your “current” Skype for Business platform (if you have one).

4. Migrating from Office 365?

If you are migrating from Office 365 (Skype for Business Online), there are few extra steps to perform.

Firstly, you’ll need to remove the Skype for Business License from EVERY user in your Office 365 account.

We’ve put special emphasis on EVERY here because it is very important that this is the case. A Skype for Business domain CANNOT be deployed in 2 seperate places, (i.e. in our cloud and Skype for Business Online).

You’ll also need to un-tick the following check box in the Skype for Business Online Control Panel.

“Let people use Skype for Business to communicate with Skype users outside your organization.”

Finally you need to navigate to Domains and click “Manage DNS”. From there click “Change domain purpose” and then untick “Skype for Business for instant messaging and online meetings”.

5. Skype Federation

Skype for Business supports integration with the consumer version of Skype for Presence, Instant Messaging and Audio & Video. VIA’s platform fully supports this integration.

If you would like Skype integration enabling, please notify us by submitting a request on as this has to be requested with Microsoft. The lead time can be up to 30 days.



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