If our Help Desk has requested for you to collect the Configuration Information from your Skype for Business client please follow these instructions:
1. Go to the notification area in windows. The notification area is located on the right portion of the Taskbar next to the clock. see below:
2. Whilst holding the CTRL key right click on the Skype for Business logo. This should open up a menu where you should be able to see "Configuration Information". See below:
3. Click on Configuration Information.
4. This will open up a window with all of your client configuration settings.
5. Click the copy button in the bottom right hand corner. This will copy the information to the clipboard.
6. You can then paste this information on to a ticket you already have opened on our Support centre or raise a new ticket by clicking on 'submit a request' on our support centre https://support.via.co.uk.