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Clearing the Local Cache (PC)

From time to time the support team may ask you to clear your local cache to help resolve a particular issue.

This can be achieved by performing the following steps:

1. First Sign out of Skype for Business.
2. On the Login Screen click, "Delete my sign-in info".
3. Click on the arrow to the right of the cog in the top right and select File > Exit.
4. Open windows explorer and browse to the folder: 

%localappdata%\Microsoft\Office\15.0\Lync

%localappdata%\Microsoft\Office\16.0\Lync

(depending on the usage of Skype for Business 15 or 16)

5. You should see a folder with your sip address for example sip_jsmith@via.co.uk
6. Delete this folder.
7. Restart the PC.
8. Log back into Skype for Business.

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