Creating a User

To add new users on the VIA platform, please follow the steps below:

  • Select Setup, then Users
  • Click on the Create User button and fill out the appropriate information for the user


  • Region will default to Europe. If a user is physically located elsewhere you can select North America or Australasia and they will connect to our Data Centre there. (If you are unsure which Data Centre to choose, please see our Which Data Centre article)
  • Click Create and you will need to wait 5-10 minutes whilst the account provisions. Once provisioned you will see a green tick next to their license on the Users page.


  • A Welcome Email (shown below) will be sent to the email address, which contains a link to set a password. If SSO is enabled, users will not need to set their password.


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