Follow

Collect Lync for Mac Logs

To collect log files and system information for Lync for Mac issues, follow these steps:

  1. Verify the version of the operating system that's used.
  2. Verify the error message that's returned.
  3. Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:
    1. On the Lync menu, click Preferences, and then click General.
    2. Under Logging, click to select the Turn on logging for troubleshooting check box.
  4. Exit Lync for Mac, and then restart Lync for Mac to create a log file.
  5. Reproduce the issue.
  6. Turn off logging for troubleshooting. To do this, follow these steps:
    1. On the Lync menu, click Preferences, and then click General.
    2. Under Logging, clear the Turn on logging for troubleshooting check box.
  7. Collect the log files for Lync for Mac. To do this, follow these steps:
    1. On the menu bar in Finder, click Go, and then click Go to Folder.

In the Go to the folder box, type the path of the logs folder. For example, type /user/<Useraccountfolder>/library/logs. Then, click Go.

Note <Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.

In the Logs Folder, collect the log files.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request