Thanks for purchasing a VIA Connect Service. The order and provisioning process is as follows:
|Task||Responsible Party||Expected Completion Time|
|Complete Order Documents||VIA & Customer||1-5 Days|
|Pay Initial Invoice||Customer||1-5 Days|
|Complete site surveys||VIA & Customer||1-3 Weeks|
|Plan any additional work arisen from the site survey||VIA||1-4 Weeks|
|Install Fibre Cable(s) from Exchange to Customer/Landlord DP||VIA & Customer||1-4 Weeks|
|Install carrier NTE's||VIA & Customer||1-4 Weeks|
|Install VIA DP||VIA & Customer||1 Week|
|Provide customer with completed installation||VIA||1 Week|
Some of the above tasks can overlap and some can over-run, not affecting the final completion date. Current ECD's from order are 90 working days (A working day is considered a day between Monday and Friday, not including UK Public Holidays). The expected completion time's are to be used as a guide only. Delayed caused by the customer's landlord will impact the ECD.
Any additional work required by the customer's landlord, including but not limited to, additional regulatory paperwork, detailed plan submission or refusal of access to common areas is chargeable.