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Factory Reset without Admin Password

 

  1. Reboot the device.
  2. On booting up when ‘Starting Application’ appears, press cancel.
  3. Press and hold about and take note of the MAC address (ENet details).
  4. Release and then hold down 1, 3, 5 which should prompt for a password.
  5. Input the MAC address (just the number and letters, use the 1->Aa button to switch from numeric and character input, see example below)
  6. Here are the exact keystrokes to reset a phone with an example MAC Address of 00-04-F2-AA-81-4C:

    Character

    Actions

    0

    Press the ‘0’ key once

    0

    Press the ‘0’ key once

    0

    Press the ‘0’ key once

    4

    Press the ‘4’ key once

    F

    Select the input modifier once to toggle into capital letter mode
    Press the ‘3’ key three times quickly

    2

    Select the input modifier twice to toggle back into numeric mode
    Press the ‘2’ key once

    A

    Select the input modifier once to toggle into capital letter mode
    Press the ‘2’ key once
    Wait for two seconds for the blinking cursor to return

    A

    Press the ‘2’ key once

    8

    Select the input modifier twice to toggle back into numeric mode
    Press the ‘8’ key once

    1

    Press the ‘1’ key once

    4

    Press the ‘4’ key once

    C

    Select the input modifier once to toggle into capital letter mode
    Press the ‘2’ key three times quickly

  7. Once rebooted, press cancel on the ‘Starting application’ screen and then select "Setup".
  8. For the password input 456.
  9. A "Settings" screen will appear, if you highlight ‘Provisioning Server’ then click select.
  10. Select ‘Server Type’ and then press select and press up and down keys to ‘HTTP’ then press OK.
  11. Go down to server address and input the following: http://cdn.joinvia.com/##CUSTOMER-ORG-ID## (Your organisation ID can be found in the VIA portal).
  12. Once inputted press OK and then keep pressing exit and select the exit option to ‘Save & Reboot’.
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