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Changing the Agent Status

Login to the portal (portal.via.co.uk) and within the top right, click on the down arrow to change the status, as shown below:

An alternative way is to access the menu by dialling the following codes from your Skype for business client or handset. 

 Logging in Menu:

*0 - This will take you to the full menu

Below shows you the direct shortcuts to the menu:

*1- Log In/Log Out to Call Queue

*2- Break 

*3- Busy 

*4- Finish Wrap up (This option is only available when an agent is in Wrap Up)

*5- To Extend Wrap up (This option is only available when an agent is in Wrap Up)

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