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Wallboard Customisation

The VIA Contact Centre Wallboard can be customised to display data in a format that is relevant to each organisation. The following customisations are possible:

  • Card Title Display Name
  • Card Gauge Format

Security Role Requirements

A user with the supervisor role can edit the wallboard customisation settings.

Scope of Customisation

Changes to the wallboard are applied across the whole organisation.

Card Title Display Name

The card title display name can be changed. For example, "Agents Avaliable" could be changed to "Staff Online".

Card Gauge Format

The Gauge Format allows each card to be displayed in either:

  • Numeric
  • Percentage

How to Change the Card Title Display Name

  1. Load the Wallboard page



  2. Click the "Edit Cog" at the top left of a display card




  3. The Settings panel will load on the right of the screen



  4. Edit the Card Title




  5. Click save

How to Change the Card Gauge Format

  1. Load the Wallboard page



  2. Click the "Edit Cog" at the top left of a display card




  3. The Settings panel will load on the right of the screen



  4. Select Numeric or Percentage




  5. Click save

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