02 June 2018 Update Complete
VIA Completed the 2018-05.2 (02 June 2018) Update successfully. As with all updates, users may have to fully refresh their browser (ctrl - F5) to see new features.
2018.03 (29 June 2018) Planned Update
29 June 2018* will see the next update being delivered to the VIA Portal Platform. This will include a number of new features and bug fixes, including:
1736: Set Window Title to current Name
Currently each portal or window tab has a generic name, this update will see each page being named for the page being shown.
1744: View CRM before call answered
This will introduce a new security rule which will allow administrators to enable specific users to see CRM records, before they answer a call.
1980: Contact centre reports based on dashboard groups
Reports will be able to be generated based on the queue groups definied on the wallboard and supervisor dashboard.
2010: Presence timers formats
The presence timers number and text format on the supervisor dash will be able to be modified to suit each customers specific requirements.
2018: Missed Calls reports
There is now a report on the portal which shows all missed calls
1942: Extend wrap up is triggered to multiple calls
If an agent has a non contact centre active call on hold, an agent can put this into extended wrap up as well as the finished contact centre call.
1960: Presence pop out window display
The presence pop out window did not always display correctly at all window sizes.
2011: Agent Dashboard time in UTC not local
The agent dashboard times will now be local time
2022: Outbound calls do not always display correctly on supervisor dashboard
Some outbound calls from agents did not display correctly on the supervisor dashboard.
2032: Available timer to reset after a call ends
The available GUI timer would reset on log out / in, not on call ended. This has been corrected.
*Release date corrected from 07 July 2018 to 29 June 2018